Cancellation Policy

We understand life can be unpredictable and last minute changes to appointments are often necessary. Thrive Wellness Cornwall has 3 simple policies in place to maintain fairness, and to ensure we can offer appointments to those on our waitlist should you be unable to attend.

• We ask for a minimum of 24 hrs notice should you need to cancel/reschedule your appointment.
• We operate a 3 strike rule for cancellations with less than 24 hrs notice; on the third instance we will charge you 50% of your appointment fee (unless it’s due to an illness or emergency).
• Unfortunately if you simply forget and don’t show up for an appointment we will charge you 50% of your appointment fee in the first instance.

Thrive will never charge you should there have been a human or technical error at our end!